Privacy Policy

1. Overview

SpiceAI (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website or services. By accessing or using SpiceAI, you agree to the practices described in this policy.

2. Information We Collect

• Account data: name, business name, email address, and password when you register.
• Billing data: payment card details processed securely through our payment processor. We do not store full card numbers.
• Call data: recordings, transcripts, and metadata for calls handled by your AI receptionist.
• Usage data: pages visited, actions taken, browser type, IP address, and timestamps.
• Customer data: information provided by your callers (name, phone number, appointment details). You are the data controller for this data.

3. How We Use Your Information

• To provide, operate, and maintain the SpiceAI service.
• To process subscription payments and manage your account.
• To improve, personalize, and expand our services.
• To communicate with you about updates, support, and promotional content (you may opt out at any time).
• To comply with legal obligations.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Service providers: cloud hosting, payment processors, analytics, and communication platforms under strict data processing agreements.
• Integrations: third-party platforms (Google Calendar, Toast, Square, Fresha, Lightspeed) that you explicitly authorize.
• Legal requirements: when required by law, court order, or to protect the rights and safety of our users and the public.

5. Call Recordings and Transcripts

Calls handled by your AI receptionist may be recorded and transcribed to provide the service. You are responsible for informing your callers that calls may be recorded, as required by applicable wiretapping and call recording laws in your jurisdiction. SpiceAI is not liable for non-compliance with call recording disclosure laws.

6. Data Retention

We retain account data for the duration of your subscription and up to 90 days after termination. Call recordings and transcripts are retained for up to 12 months unless you request earlier deletion. Billing records may be retained longer as required by financial regulations.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data.
• Object to or restrict certain processing activities.
• Data portability.
• Withdraw consent at any time.

To exercise your rights, contact us at privacy@spiceai.com.

8. Cookies

We use essential cookies to maintain sessions and preferences. We do not use third-party tracking cookies for advertising purposes. You may disable cookies in your browser settings, but some features may not function correctly.

9. Children's Privacy

Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or a prominent notice on our website. Continued use of the service after changes constitutes acceptance of the updated policy.

11. Contact

For privacy-related inquiries: privacy@spiceai.com