Terms of Service

1. Acceptance of Terms

By accessing or using SpiceAI (“Service”), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service. These terms apply to all subscribers, users, and visitors.

2. Description of Service

SpiceAI provides an automated AI-powered telephone answering and appointment booking service for businesses. The Service integrates with third-party platforms including Google Calendar, Toast, Square, Fresha, and Lightspeed where authorized by you.

3. Eligibility

You must be at least 18 years of age and have the legal authority to enter into contracts on behalf of your business to use this Service.

4. Free Trial

We offer a 14-day free trial with no payment information required at signup. At the end of the trial, you must select a paid plan to continue using the Service. We reserve the right to modify or discontinue trial offers at any time without notice.

5. Subscriptions and Billing

• Subscriptions are billed monthly in advance.
• Starter: $150/month + one-time $500 setup fee. Growth: $200/month. Enterprise: $250/month.
• If auto-pay is enabled, your payment method will be charged automatically on the renewal date.
• All fees are non-refundable except where required by applicable law.
• We reserve the right to change pricing with 30 days' notice.

6. Cancellation

You may cancel your subscription at any time through your dashboard. Cancellation takes effect at the end of the current billing period. You will retain access to the Service until that date. No partial refunds are issued for unused time.

7. Acceptable Use

You agree not to use the Service to:

• Engage in any unlawful, fraudulent, or deceptive activity.
• Harass, threaten, or harm callers or third parties.
• Collect data without proper caller consent or in violation of applicable privacy laws.
• Attempt to reverse-engineer, copy, or misappropriate the Service or its underlying technology.

8. Call Recording Compliance

You are solely responsible for complying with all applicable federal, provincial, state, and local laws governing call recording, including but not limited to two-party or all-party consent requirements. SpiceAI provides tools to facilitate call recording; compliance with disclosure obligations to your callers is your responsibility. SpiceAI is not liable for any penalties, claims, or damages arising from your failure to comply with call recording laws.

9. AI Accuracy Disclaimer

The AI receptionist may occasionally produce incorrect, incomplete, or inappropriate responses. SpiceAI does not guarantee the accuracy of AI-generated conversation outputs. You are responsible for reviewing appointment data and verifying information relayed by the AI. We are not liable for missed, double-booked, or incorrectly recorded appointments.

10. Third-Party Integrations

SpiceAI integrates with third-party services at your request. We are not responsible for the availability, accuracy, or actions of third-party platforms. Your use of those platforms is subject to their respective terms of service.

11. Limitation of Liability

To the maximum extent permitted by law, SpiceAI and its officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost revenue, lost business, or data loss, arising from your use of or inability to use the Service, even if advised of the possibility of such damages. Our total liability shall not exceed the amount you paid for the Service in the three months preceding the claim.

12. Indemnification

You agree to indemnify and hold harmless SpiceAI, its affiliates, officers, employees, and agents from any claims, losses, damages, liabilities, costs, and expenses (including legal fees) arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

13. Intellectual Property

All content, software, trademarks, and technology associated with SpiceAI are our exclusive property. You may not reproduce, distribute, or create derivative works from any part of the Service without our express written permission.

14. Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms, fraudulent activity, or non-payment, with or without notice. Upon termination, your right to use the Service ceases immediately.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to conflict of law principles. Any disputes shall be resolved exclusively in the courts of Ontario.

16. Changes to Terms

We may revise these Terms at any time. Material changes will be communicated via email or a notice on the website. Continued use of the Service after changes constitutes your acceptance of the revised Terms.

17. Contact

For questions regarding these Terms: legal@spiceai.com